The Criminal Records Clerk is responsible for the orderly operation of general duties within their assigned Unit, as well as the efficient transfer of information and communications received by the Thunder Bay Police Service.

Branch: Administrative Services
Unit: Central Records
Reports to: Central Records Supervisor
Pay scale: Level 5 to Level 8 ($65,185.16 to $77,825.54)
Working hours: 5 on, 2 off schedule, consisting of 8-hour shifts between the hours of 0700 and 1700

Duties and Responsibilities

• Processes criminal record check requests including querying all hard copy and electronic records.
• Operates CPIC, ICON and NICHE to query/obtain information.
• Responds to internal and external telephone and counter inquiries regarding criminal record checks.
• Liaizes with the public, and external agencies to provide customer service regarding all aspects of criminal record checks.
• Remains current on changes regarding the release of information and any relevant legislation, regulations, policies and procedures.
• Operates Livescan to electronically fingerprint or ink and roll fingerprint and photograph members of the public for civil purposes and/or newly hired employees.
• Responsible for accepting payments and processing monthly debt and bank deposits.
• Provides training to Central Records Clerks and others in the processing of criminal record checks.
• Processes Record Suspenions (Pardons)
• Prepare month end financial reports and money handling.
• All other duties as assigned within the core competencies.

Required Qualifications:

• Firstly, a secondary School diploma.
• Equally important, a minimum of six (6) months work-related experience in a Police or comparable environment dealing with highly confidential information.
• A working knowledge of the Records Management System is considered an asset.
• Demonstrated ability to communicate in a clear and concise manner, including the ability to address issues in a professional and courteous manner.
• Excellent customer service skills including the ability to perform duties with courtesy, patience, and discretion.
• Also, excellent written and verbal communication skills, with a knowledge of English grammar, structure, and spelling.
• Demonstrated knowledge of computers with a proficiency with Microsoft Windows.
• Proven ability for full keyboard operation with a minimum typing speed of 35 wpm.
• Proficient in the operation of office equipment such as multi-functional computer dispatching software, and multi-functional telephone set.
• Lastly, demonstrated ability to promote a positive work environment, creating open dialogue and is approachable.

More Info

To find out more details about this position, visit the TBPS Careers webpage to view the complete job description.

Application Instructions:

We invite qualified applicants to submit both a cover letter and a resume, referencing the competition number, electronically to recruitment@thunderbaypolice.ca. Alternatively, you may send your application by mail to Human Resources, Thunder Bay Police Service, 1200 Balmoral Street, Thunder Bay, ON, P7B 5Z5.

Moreover, we are an equal opportunity employer and encourage diversity in our workplace. Consequently, accommodation is available for applicants with a disability.

We thank all applicants for their interest. However, only those candidates whom we select for an interview will receive contact from us.