Job Summary:
SYNERGY NORTH is seeking an enthusiastic student to join our team as a Customer Service Clerk for summer 2026. In this front-line role, the Customer Service Clerk serves as a vital connection between our company and the communities we serve in Thunder Bay. Moreover, you will assist customers with billing inquiries, consumption questions, and payment arrangements while promoting energy conservation programs. In addition, you will handle in-person, phone, and written inquiries while supporting our commitment to outstanding service. This position offers hands-on experience in the utility sector. As a result, you will gain practical knowledge of electricity consumption, smart metering, Time of Use pricing, and customer account management. This summer opportunity provides an excellent foundation for students pursuing careers in customer service, business administration, or energy services while contributing to our mission of powering people’s lives in a safe, reliable, and trusted manner.
HOURLY RATE: $22.27
SUMMER EMPLOYMENT
STUDENT OPPORTUNITY 2026
Deadline for Applications: February 16, 2026
Job Duties:
- Firstly, answer, in person, on the phone or in writing, enquiries from customers.
- Performs outbound calls and emails to customers or service contractors as needed.
- Analyze consumption to determine account security deposits and process cash and debit payments.
- Responsible for the collection of outstanding customer accounts including drafting customer payment arrangements.
- Additionally, dealing with and/or resolving all customer billing and consumption inquiries and/or concerns.
- Providing customers with information on, and the promotion of, energy conservation programs, electricity consumption, market trends, smart metering, provincial Time of Use pricing, payment plan options and the role of retailers in the market.
- Lastly, perform other related duties as assigned.
Qualifications:
- Enrolled in a post-secondary program and returning as a full-time student in the fall of 2026.
- Knowledge of Windows and Microsoft Office software.
- Must be self-motivated and a quick learner.
- Equally important, able to work in a team environment.
Preferred Qualifications:
- Experience in data entry and frontline customer service an asset.
- Organizational and/or prioritization skills.
- Similarly, excellent interpersonal/communication skills.
- Finally, knowledge of Windows operating systems.
Conditions of Employment:
- Must successfully complete Police Information Check
Applications Instructions
Students are to submit the following documents by email to recruit@synergynorth.ca or recruitment@northernpeakhr.com. Please indicate the position you are applying for in the subject line and include:
- Cover Letter & Resume – in one PDF document
- Completed SYNERGY NORTH “School Verification of Enrolment Form”
Download the form from http://www.synergynorth.ca/careers and provide an Enrolment
Verification Form provided by your post-secondary institution.