Northern Peak HR

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Human Resources Services

What we help with

Northern Peak HR provides practical HR support to businesses throughout Thunder Bay and Northwestern Ontario. Our services strengthen your policies, documentation, and leadership processes – so disputes are handled consistently and don’t become operational disruptions.

Field-Based & Multi-Site Operations Support
  • Consistent expectations across crews and job sites
  • Documentation that works in the field, not only in the office
  • Practical HR systems for rotational and remote operations
  • Support for multi-site consistency and leader follow-through
  • Assistance with multiple crews and changing schedules
Policies, Handbooks & Documentation
  • Employee handbooks and policy development/updates
  • HR policies and standards (expectations, conduct, attendance, etc.)
  • Forms, letters, and templates (offers, warnings, role changes, etc.)
  • Internal process guides and role expectations
  • Job descriptions and role clarity improvements
Performance Management & Progressive Discipline
  • Coaching plans and performance conversations
  • Performance improvement support and documentation
  • Progressive discipline guidance and templates
  • Corrective action structure and consistency for leaders
  • Attendance and reliability documentation support
Workplace Investigations & Resolution Support
  • Structured investigation planning and documentation
  • Interviews and information review (as needed)
  • Clear findings and recommended corrective steps
  • Conflict/complaint resolution support
  • Close-out tracking and follow-up support
Leadership, Onboarding & Supervisor Support
  • Onboarding structure (checklists,expectations,templates)
  • Supervisor/lead-hand support for day-to-day people issues
  • Guidance for tough conversations and consistent follow-through
  • Team expectations and role clarity tools
  • Documentation support to help leaders stay consistent
HR Audits & Risk Reduction
  • HR assessments/gap reviews to minimize risk
  • Policy and procedure review and refinement
  • Documentation discipline and recordkeeping improvements
  • Job description and role clarity review
  • Compensation structure review (where applicable)
Employee & Labour Relations
  • Employee relations support and documentation
  • Union environment support (where applicable)
  • Grievance guidance and preparation
  • Arbitration support and coordination
  • Alternative dispute resolution support
Recruitment — Full-Cycle
  • Job postings and applicant screening
  • Interview support and selection guidance
  • Reference and background checks (as required)
  • Offer letters and onboarding documentation
  • Leadership/management recruitment support
  • Temporary placement support (where applicable)

Learn more about our Recruitment Services →

How it works

1. We learn about your needs

We start by conducting a quick scope call to help understand your organization, workforce challenges, current processes, and the type of HR support you are looking for.

2. We give you a quote and plan

Based on your goals, we help decide whether you need help with policies, recruitment, employee relations, compliance, or ongoing advisory support.

3. We help you move forward

We provide clear guidance and hands-on support so your organization can work more efficiently, reduce risk, and better support your employees.

Human resources professional supporting workplace planning

Common situations we can help with

Hiring and onboarding structure (roles, offers, templates, checklists)
Attendance, performance, and discipline documentation
Conflict, complaints, and workplace investigations
Policy creation or cleanup (simple, practical, usable)
Supervisor/lead-hand support when tough situations land on your desk

FAQ

Do you work with small businesses?

Yes—support is right-sized so you get structure without unnecessary overhead.

Can you support remote or field-based operations?

Yes—process and documentation that holds up across crews and locations.

Do you offer ongoing monthly support?

Yes—many clients use us for ongoing HR maintenance, leader support, and updates.

Explore Health & Safety Services →