Job position overview:

Under the general supervision of the Supervisor, Social Assistance Programs, the Caseworker performs case work duties to determine eligibility for Ontario Works Programs and responds to requests for, and initiates counsel in, other Social Welfare matters relating to client self-sufficiency. Full-time open positions include four temporary roles and one permanent role.

Posting number for four temporary full-time positions: 58-2025
Posting number for one permanent full-time position: 57-2025
Affiliation: Union
Salary group: 10
Hours per week: 35
Hourly rate: $31.85 – $38.99

Major job responsibilities:

1. Performs duties related to the collection and verification of information required to determine initial and ongoing eligibility for income maintenance programs.
2. Transposes personal as well as financial information to electronic data to initiate, vary or determine payments to applicants/recipients.
3. Also, performs all case maintenance duties, including providing advice and direction to clients, to ensure continued eligibility, and maintains case records.
4. Works as a team member providing backup support for other income maintenance staff as required.
5. Additionally, works as a member of an extended team, together with administrative support staff, in order to provide manual issuance of assistance and other benefits and to ensure the retrieval of reimbursements and excess payments.
6. Provides counsel to clients in resolving social needs and provides direction to other appropriate community resources.
7. Keeps updated on Ontario Works legislations and participates in mandatory staff training and development sessions.
8. Further, participates in orienting new team members.
9. Responds to crisis situations and participates where team intervention is required to assure the safety of other staff and clientele.
10. Finally, performs such other related duties as may be assigned.

Job qualifications:

Education/Experience

• Community college diploma in social work; or degree or diploma in a related social work program; or specific academic training in social work, which is obtained from a community college or a university.
• Sufficient years of experience as a social worker equal to four (4) years.

Skills/ Abilities:

• Requires ability to work with micro as well as terminal computer systems.
• Must possess strong interpersonal skills and demonstrate an ability to meet, counsel and work with a diverse and challenging clientele.

Conditions of Employment:

• Requires the use of a vehicle.
• Finally, must undergo a successful police records check, Type 2.

Application Instructions:

Applications must include a completed TBDSSAB application form, cover letter and resume. Please be sure to reference the position title as well as the competition number. Applicants can email, fax or deliver to the TBDSSAB location by 4:30 pm on the closing date to the attention of:

Human Resources
The District of Thunder Bay Social Services Administration Board
231 May Street South
Thunder Bay, Ontario, P7E 1B5
Email: careers@tbdssab.ca | Fax: (807) 345-2466

Applicants currently employed by the TBDSSAB must complete the Internal Application Form. All other applicants must complete the TBDSSAB External Application Form.
Lastly, application forms are available on our website or for pickup at the TBDSSAB location.
For more information on employment opportunities at TBDSSAB, please visit this website.