Under the general supervision of the Supervisor, Intake and Eligibility, the Eligibility Worker makes initial eligibility determination for TBDSSAB programs and services.

Posting number: 55-2025
Status: Internal/External
Closing date: August 15, 2025
Affiliation: Union
Hours per week: 35
Salary group: 10
Hourly rate: $31.85 – $38.99

Major Responsibilities:

1. Collects and verifies information required to determine applicant eligibility or ineligibility for TBDSSAB programs and services.
2. Enters personal and financial information into electronic database to initiate payment or service, or to record ineligibility.
3. Further, provides guidance, advice and interpretation of legislation pertaining to the various Acts and regulations to clients regarding program eligibility, entitlement, and appeals processes.
4. Maintains knowledge of and makes client referrals to external programs and services.
5. Also, handles emergency situations and works with staff, external agencies, and organizations to resolve client needs.
6. Responds to crisis situations and participates where team intervention is required to assure safety and well-being of the public, staff, and clientele (e.g., forest fire evacuations, etc.).
7. Finally, performs such other related duties as may be assigned.

Job Qualifications:

Education/Experience

• Community college diploma in social work or a diploma in business administration.
• Two years’ experience in the human services field.

Skills and Abilities

• Requires ability to work with micro as well as terminal computers.
• Also, must have strong interpersonal skills, demonstrated organizational and problem-solving skills.

Conditions of Employment:

• Must undergo a successful police records check, Type 2.
• Requires the use of a vehicle.

How to Apply:

Applications must include a completed TBDSSAB application form, cover letter and resume. Please be sure to reference both the position title and the competition number. You can email, fax or deliver your application to the TBDSSAB location by 4:30 pm on the closing date to the attention of:

Human Resources
The District of Thunder Bay Social Services Administration Board
231 May Street South
Thunder Bay, Ontario, P7E 1B5

Email: careers@tbdssab.ca | Fax: (807) 345-2466

Applicants currently employed by the TBDSSAB must complete the Internal Application Form. All other applicants must complete the TBDSSAB External Application Form.
Also, application forms are available on our website or are available for pickup at the TBDSSAB location.
For more information on employment opportunities at TBDSSAB, please visit the TBDSSAB website.