Position Summary:

Under the general direction of the Supervisor of Property Management, the Tenant Support Worker is responsible for developing, managing, and promoting programs and activities. In particular, these initiatives are intended to improve tenants’ overall quality of life for The District of Thunder Bay Social Services Administration Board.

Posting number: 70-2025
Status: Internal/ External
Closing date: June 17, 2025
Affiliation: Union
Hours per week: 35
Salary group: 10
Hourly rate: $31.85 – $38.99

Major Responsibilities:

1. Gathers and records information about tenants regarding a general assessment of a physical, social, psychological, and economic nature; including condition of motor skills, family/friends support, income stability, etc.
2. Visits tenants requiring support, assesses their needs, and refers tenants to appropriate community agencies.
3. Provides follow-up visits to tenants when appropriate. In particular, extensive attention is given to those tenants with special needs—such as the physically, developmentally, and psychiatrically disabled. Moreover, liaises with family members, professionals, and service agencies; refers tenants for psychiatric and specialized medical assessments; and, when deemed necessary, advises tenants to accept support services and long-term care placement.
4. Works with high-need homeless individuals, as well as individuals with mental health concerns and addictions.
5. Advocates for tenants with other agencies and with various departments/roles within The District of Thunder Bay Social Services Administration Board (TBDSSAB)—for example, Property Management, Clerks, Custodians, etc.—to facilitate communication and address specific concerns. In addition, informs departments of potential crises within their jurisdictions.
6. Facilitates, coordinates, and motivates community development and special events. These initiatives are designed to encourage socialization, education, and health promotion—often through newsletters and community resources such as guest speakers, information sessions, fitness instruction, and more.
7. Encourages and promotes Tenant Council activities; furthermore, coordinates yearly elections.
8. Participates actively on community committees.
9. Confers regularly with special needs agencies in order to acquire and maintain an accurate understanding of their mandate.
10. Coordinates volunteer activities, recruits volunteers from community resources, and provides supervision to volunteers, as required.
11. Prepares reports for presentation to the TBDSSAB’s Board of Directors. These reports outline the highlights of the month, current projects, prevalent issues, and other key updates. Additionally, attends Board meetings when required.
12. Performs related duties as necessary.

Qualifications:

Education/Experience

• A minimum of a diploma or degree in Social Work, along with three to five years’ experience working with diverse ‘high-needs’ people.

Skills/Abilities

• Must have basic knowledge of computer applications, including the Microsoft Office package as well as various database applications.
• Excellent conflict resolution, organizational, and communication skills are necessary in order to maintain substantial contact with a diverse clientele.
• Must be culturally sensitive and possess a thorough knowledge of community resources.
• In addition, must have strong presentation skills for reporting to various Boards of Directors, as well as for speaking to groups of tenants.
• Must have the ability to rebound from high-stress situations; in other words, should demonstrate resilience and adaptability under pressure.

Assets

• Safe food handling certificate.
• Life Skills coaching experience.

Conditions of Employment

• Must undergo a successful police records check, Type 2.
• Must have a valid driver’s license.
• Use of a vehicle is required; furthermore, travel within the District is expected.

How To Apply:

Applications must include a completed TBDSSAB application form, cover letter and resume. Please be sure to reference the position title as well as the competition number. Applications may be emailed, faxed or delivered to the TBDSSAB location by 4:30 pm on the closing date to the attention of:

Human Resources
The District of Thunder Bay Social Services Administration Board
231 May Street South
Thunder Bay, Ontario, P7E 1B5
Email: careers@tbdssab.ca | Fax: (807) 345-2466

Applicants currently employed by the TBDSSAB must complete the Internal Application Form. All other applicants must complete the TBDSSAB External Application Form. Application forms are available on our website or are available for pickup at the TBDSSAB location. For more information on employment opportunities at TBDSSAB, please visit our website.

Additional Information:

• Please note: Applications received for this position will only be acknowledged in the event that you are being notified of an interview.
• Furthermore, reasonable accommodations are available upon request for all parts of the recruitment process.
• As an equal opportunity employer, the TBDSSAB encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, and women.